Please scroll to the top of this page to be sure that your device is supported. If you do not see your device listed, please email studenttechsupport@newhaven.edu so we can schedule a time to test the device on our network and add it to the list.

For a new unused Roku please follow all steps. If your Roku was previously setup you can navigate to your network settings menu and proceed from step 3.

1. Plug in Roku and let it boot to the initial language option screen.
2. Select your language and continue
3. The next screen should display wireless networks to choose, please choose “ChargerDevices”.
   1. *Please note if “ChargerDevices” does not appear you may need to select “Scan again to see all networks”.
4. The connection will fail initially, this is normal. Depending on your Roku OS version you may receive one of two error messages:
   1. If you receive the message “Unable to Connect”. Click “OK” to go back to wireless option screen.
   2. If you receive a prompt to select “I am at a hotel or college dorm” or “I am at home”. Please select “I am at home”. Then click “OK” on the next screen. *For our network design clicking the first option will lead to incorrect device registration.
5. In the wireless networks list scroll to “Private network”, but do not click on it. Make note of the Wireless MAC address.
6. Power down your Roku.
7. Click here and login with your university credentials.
8. Click “Create” at the top to bring up the registration form.
9. Fill out the form fully and submit.
   1. Please make note of the 15-minute wait after registration to power on the Roku.
10. Power on your Roku
11. Select “ChargerGuest” from the wireless networks
12. Your Roku should now connect to “ChargerGuest” and begin updating.
13. You can now finish the setup of your Roku.

Notes:

*Please note if you selected “I am in a hotel or college dorm” from the menu and proceeded to follow the directions by Roku, you have setup your device incorrectly. This setup will require you to resign in every time the Roku goes to sleep. If you are experiencing this issue, please contact the Student Technical Support Help Desk.

**If you are having any issues with registering your device after 2-3 attempts, please do not keep trying. Please contact Student Technical Support for assistance. Most problems are a quick fix and we can have it setup for you in no time.

1. After connecting to ChargerDevices you may be presented with a screen titled “Additional authentication needed”.
2. Select Authenticate now
3. You will likely be presented with a web page stating, “We were not able to profile your device”.
4. Wait up to 2 minutes and the screen should disappear on its own. If it does, skip to Step 7.
5. If the screen does not disappear on its own, click the Xbox Home button to bring up the menu.
6. Navigate back to the “Network Settings” page.
7. Once on the “Network Settings” page, click on “Go Offline” and wait 3 minutes.
8. Now click “Go Online” and the Xbox should reconnect.
9. Then click on “Advanced Settings”
10. Check to verify you have an IP address in the 172.17.X.X range.

• You can connect your Mobile Phone to ChargerDevices to setup and control your device.
• You can follow the steps above to register your phone, you will just need to perform one additional step. You will need to disable MAC address Randomization.
• Disable for Apple
• Disable for Android